The Happy Hen Co collects the information needed to process orders, manage subscriptions, deliver products and provide customer support.

When you ask us to apply a first-order promotion, we use your email address and paid-order history to check eligibility, prevent repeat use and keep an audit record of the redemption.

Payments and subscription billing are handled securely by Stripe. We do not store card details on this website.

We use optional analytics and marketing cookies only if you accept them. This can include Google Analytics, the Meta Pixel and TikTok Pixel. These services help us understand which pages and products people view, when products are added to a basket, when checkout starts and whether an order is completed. They also help us measure advertising performance and build or measure advertising audiences.

When the Meta Pixel is enabled, Meta Platforms Ireland Limited may receive page and shopping-event information, product identifiers, quantities, order value and currency, along with technical information such as browser details, IP address and Meta cookie identifiers. We do not include customer names, email addresses, postal addresses, card details or Stripe Checkout Session identifiers in Meta events. Meta may use the information under its own privacy terms, including for advertising measurement and personalisation.

When the TikTok Pixel is enabled, TikTok may receive the same page and shopping-event information, including product identifiers, quantities, order value and currency, along with ordinary browser and request identifiers. We do not include customer names, email addresses, postal addresses, card details or Stripe Checkout Session identifiers in TikTok events. TikTok may use this information under its own privacy terms for advertising measurement, audience building and personalisation.

Optional analytics and marketing scripts are not loaded until you accept optional cookies. Your choice is remembered in your browser. You can change or withdraw it at any time using the cookie settings button on the website; rejecting or withdrawing consent does not affect essential basket, checkout, payment or account features.

We use customer email addresses for order confirmations, fulfilment updates, subscription management links and direct customer service. Admin/internal order notifications are sent to hello@thehappyhenco.co.uk.

If you want to ask about your data, update your details or request deletion where legally possible, email hello@thehappyhenco.co.uk.